1.If you are a buyer from Russia , please don't worry about shipping ,the Ruston Air is faster and safety ,to ensure that the parcel can be delivery in 35 days.
2. We ship your orders within 3-7 business days after the payment is received. (Some handmade shoes will ship 5-10 days)
3. Free shipping item(s) will be shipped by China Post air mail or post NL. We provide tracking No. for free shipping items. China Post delivery time is 25 - 60 days , Russia may need 20-90 days .Hongkong post air mail will need 15 - 30 days and international shipping was more complicated and due to both countries' customs, transit station etc., it may take longer time than expected.
4. If you would like to receive your order within shorter time, you can choose.
EMS, DHL, delivery fee is paid by buyers:
EMS usually takes 7-20 working days dependent on the country delivered to.
DHL usually takes 3-15 working days dependent on the country delivered to.
1. All the products have been quality in good before ship.
2. If you are not satisfied when you receive your item, please return it within 7 days with the intact packaging for a replacement or money-back. Please contact me before you return it. We don't bear the freight charge.
3.There is some difference on the color of the product between the goods you received and the pictures on the page ,it's normal ,If you can not accept it ,please don't buy this product .
Please contact us via email before return.
1. Once you have received your item, please leave feedback for us.
2. Negative feedback or low DSR does not resolve any underlying issues. If you have a problem, please contact us via email firstly and give us the opportunity to reasonably rectify. We will try to respond ASAP, and we are always willing to work things out.
3. For some uncontrollable factors, the item may be damaged during shipping. If you receive a broken item, please contact us firstly, we will investigate and replace, if you have any other questions please email us. We will respond within 1 business day or less. Please include your order number in all communications.
4. Your positive evaluation would be the the greatest encouragement to us and make us better and better!